As part of our commitment to deliver superior products, SoftWorks also provides excellent technical support. Just as our software is created with the highest standards to ensure quality solutions, we are dedicated to providing the same level of effort in our support services.
Benefits of SoftWorks AI support
As part of the maintenance program, support customers are entitled to the following:
- Free upgrades to latest version of our software
- Regular product updates for download
- Access to free license transfers
In addition, SoftWorks AI support customers also receive comprehensive support from our experienced support staff. We offer free live support within the United States that can be accessed via phone, email, or web meetings, giving our customers a range of options suited for any need. The support staff will diagnose, troubleshoot, and resolve technical issue with the software, as well as answer any general questions.
Excluding US federal holidays and other SoftWorks holidays, company support hours and contact information are Monday – Friday from 9:00 AM – 6:00 PM ET.